Technical Skills
Content Development: Sketch, InVision, XMetal
eLearning Development: Articulate Storyline, Captivate, Camtasia, SnagIt
Adobe Creative Suite: Illustrator, Photoshop, InDesign, XD
Content Management Systems: SDL Tridion, MadCap Flare, WordPress, HostGator
Microsoft Office: Word, PowerPoint, Excel, Outlook
Professional Experience
American Express 06/24 – Present
Sr. Instructional Designer
Create and execute learning strategies that equip customer facing colleagues with the knowledge, skills, and abilities to be successful in their roles.
Collaborate with Subject Matter Experts, product partners, and key stakeholders to develop learning solutions such as instructor-led trainings, eLearnings, and on the job resources.
Use quantitative and qualitative data to guide learning program development.
Amazon.com 08/17 – 06/24
Learning Experience Designer II - AWS (04/22 – 06/24)
Lead cross-functional collaboration with Subject Matter Experts and stakeholders to identify learning goals and quantifiable outcomes for both instructor-led and self-directed learning experiences.
Build eLearning, web content, learner resources, instructor guides and resources, and performance assessments.
Analyze program performance data to determine program effectiveness and identify areas of improvement for future iterations.
Content Developer – Amazon Alexa Devices (09/20 – 04/22)
Author and publish high quality content for internal and external customers.
Manage multiple complex projects, under tight deadlines, while collaborating with Subject Matter Experts and cross-functional stakeholders.
Drive down customer help inquires and increase customer satisfaction by using data analysis to optimize content.
Lead Learning Coordinator – AMZL Central Operations (09/19 – 09/20)
Lead a team of three Learning Coordinators, coordinating the development of training programs, educating on best practices, and mentoring.
Help raise the bar by creating programs based on monthly & weekly data analysis which help increase Scheduler productivity while decreasing defects.
Collaborate with Subject Matter Experts and upper management to design and implement marketing & training materials for new program launches.
Help raise the bar by creating programs based on monthly & weekly data analysis which help increase Scheduler productivity while decreasing defects.
Collaborate with Subject Matter Experts and upper management to design and implement marketing & training materials for new program launches.
Education and Certifications
Bachelor’s Degree in Advertising – Northern Arizona University, Flagstaff, AZ
Minor in Visual Communications
Certificate in Marketing – Northern Arizona University, Flagstaff, AZ
Minor in Visual Communications
Certificate in Marketing – Northern Arizona University, Flagstaff, AZ
Certificate in UX Design – LinkedInLearning.com
Certificate in Instructional Design – LinkedInLearning.com,